Call Center Agent

El Nahar for Medical Solutions - Mohandessin, Giza

50
Applicants for
2 open positions
29
Seen
14
Shortlisted
8
Rejected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential, Incentive
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
2 open positions
Travel Frequency:
Minimal travel
About the Job
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Preparing daily, weekly, monthly and annual reports for all work perspectives.
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Attending all meetings and trainings scheduled by the company.
  • Meeting Call Center department objectives ,targets and KPIs
Job Requirements
  • High Graduate with years of Experiences up to 3
  • Excellent communication skills
  • Good command of English language.
  • Good time management and planning skills
  • Good objection handling and problem-solving skills
  • Good computer skills.
  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
About this Company

El Nahar for Medical Solutions has been in the Egyptian market for 32 years specialized in ENT and there is at least one of our products in every entity related to the ENT in Egypt

El Nahar for Medical Solutionsis a joint stock company with a capital of 6000,000... (More)

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