Call Center Agent

El Nahar for Medical Solutions - Mohandessin, Giza

42
Applicants for
2 open positions
28
Seen
14
Shortlisted
8
Rejected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential, Incentive
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
2 open positions
Travel Frequency:
Minimal travel
About the Job
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Preparing daily, weekly, monthly and annual reports for all work perspectives.
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Attending all meetings and trainings scheduled by the company.
  • Meeting Call Center department objectives ,targets and KPIs
Job Requirements
  • High Graduate with years of Experiences up to 3
  • Excellent communication skills
  • Good command of English language.
  • Good time management and planning skills
  • Good objection handling and problem-solving skills
  • Good computer skills.
  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively