Principle Engineer, Technical Support (DSE/I8)

Dell EMC - Cairo

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Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Customer Management: You ‘own’ your customers. Requires a passion for customer and a strong desire to handle a variety of technical and business issues for customer including very basic issues, complex technical issues, and political challenges, and issues that are ambiguous and require identification.
  • Problem / Case Management: You are your customers’ champion. Engage as a single point of contact for any issue with the DPS product lines for the assigned customer(s). MUST be adept at troubleshooting not only product issues, but product issues that arise due to infrastructure, interaction with third party products, hardware issues, training or education issues, etc. Must be comfortable troubleshooting complex, command-line based analysis, able to parse and interpret not only product logs and output, but all OS level output as well. Troubleshooting in a VMWare environment is required. This position requires significant experience in troubleshooting break/fix activities outside of installation and implementation.
  • Communication and Reporting: The DSE is responsible for managing case logs and communications with the customer including the generation and distribution of reports, conducting weekly status calls to assess current issues and operations. Assessment and participation in planning for growth, migration, new product introduction, DR testing, etc. is expected as well.
  • Proactive Support: The DSE will provide proactive guidance on subsequent releases of the all contracted products, working with the customer to determine which releases offer relevant improvements, assisting with upgrade planning as needed.
Job Requirements
  • Primary Skill - Avamar (Expert level including integration with Networker, Data Domain & VMware).
  • Secondary Skill: Data Domain- Networker (Integration with Avamar / DD)- Data Protection Advisor (DPA)

About this Company

Dell EMC develops, delivers, and supports information infrastructure and virtual infrastructure technologies, solutions, and services. It offers enterprise storage systems and software deployed in storage area networks (SAN), networked attached storage (NAS), unified storage... (More)

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