Consultant, Account Services Management

Dell EMC - Cairo

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Experience Needed:
More than 7 years
Career Level:
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • Work directly with business across ISG and CSG teams to find systemic issues causing customer disruption and bring to resolution quickly and with no impact to customer experience
  • Work collaboratively with multiple teams across ISG and CSG
  • Define, own and share operational metrics for theater leads based on success metrics defined by the business
  • Provide KPIs for Customer Success – Services team to ensure fast and seamless resolution to issues related to customer experience, including IMS, Consulting and Sales relationships
  • Drive local and global projects and programs to improve processes, issues and ultimately customer experience
  • Work with stakeholders to support results through communication and project management skills
  • Responsible for large projects - impact to multiple teams, businesses and customer experience
  • Identifies areas of risk/opportunities and influences and implements continuous improvements.
  • Maintains awareness of trends, business conditions and internal process and practices impacting project/program(s) Provides over-arching results, recommendations, and documentation.
  • Develops recommendations and implements solutions to project/program challenges.
Job Requirements

Essential Requirements

  • 7+ years experience in Operational and/or Program Management function
  • Proven experience working across businesses and geos to ensure success of large and small projects
  • Extremely organized
  • Strong presentation skills, both verbally and creating presentations
  • Proactive work ethic and communication style

Desirable Requirements

  • Masters Degree
  • Experience in one or more of the following business units: Client/Server space, High End Storage / Data Protection, Consulting, Deployment Services, Support, Logistics
About this Company

Dell EMC develops, delivers, and supports information infrastructure and virtual infrastructure technologies, solutions, and services. It offers enterprise storage systems and software deployed in storage area networks (SAN), networked attached storage (NAS), unified storage... (More)

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