Import/Export Operations Executive

• To ensure the smooth facilitation and processing of customer’s shipments within required Standard Operating Procedures and time frames. To provide full customer service support to allocated account.

Key duties and responsibilities:

• Receiving bookings from Customers to arrange shipments from point of origin to final delivery point.
• Instructing overseas partners to arrange shipments from point of origin and maintaining communication with them to ensure shipments are arranged and booked accordingly.
• To provide quotations to overseas partners and customers.
• To communicate and update customers on a regular basis on the status of their shipments.
• To request information from customers for the preparation & submission to the Customs system and for delivery to the customer avoiding unnecessary delays.
• To negotiate the rates with overseas partners, carriers, and local transporters to guarantee the best cost for customers inquires
• To create jobs in the operating systems.
• To liaise with Shipping lines, LCL operators and service providers, arranging release, delivery and payment of charges in a timely manner.
• To resolve service failures, delays or problems with partners, Shipping lines, LCL operators and service providers to the satisfaction of the customer and the company
• To update and maintain shipping line rates and customer schedules
• To maintain and pass KPI service standards
• To support the management and account managers/BDM’s by providing your experience and knowledge to enable them to develop new business opportunities and maintain good relations with existing customers.
• To work effectively with other team members to ensure good operating procedures and practice.