Software Technical Support Specialist

Safa Soft - Maadi, Cairo

Applicants for
6 open positions
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
6 open positions
About the Job
  • Handling customers inquiries .
  • Answering incoming calls, Chats, Web forms…….etc.
  • Offering customers products and services.
  • Performing administrative functions, Updating client accounts.
  • Processing customer correspondence, Handle escalated calls or escalated customer issues.
  • Achieve Key Performance Indicator targets to meet business goals and objectives.
  • Ensure service level agreements are met and maintained.
  • Work as part of a team to ensure offering world-class Customer Service at all times.
  • Meeting service level in handling all transactions measured through productivity reports.
  • Diagnosing and solving hardware/software faults.
  • Evaluates system potential by testing the compatibility of new programs with existing programs.
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • Provide outstanding phone, email, web chat-based technical and account services support to our customers.
  • Installing and configuring computer systems-Investigating,
  • Diagnosing and solving Server software or applications faults (Antivirus – Microsoft Office …..Etc.).
Job Requirements
  • Degree in Information Technology, Computer Science or equivalent.
  • Proven working experience in enterprise technical support, IT support-Strong problem-solving skills.
  • Basic network troubleshooting is a must.
  • Excellent written and verbal communication skills.
  • Good English (Speak & Writing).
  • Ability to handle tasks under pressure.
About this Company

Safa Soft.

Safa Soft is a multinational company provides professional B2B solutions in the travel industry for the public and private sectors.

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