- Experience Needed:
- 3 to 4 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
- Education Level:
- Bachelor's Degree at least
- Travel Frequency:
- Up to 50% travel
About the Job
About the Job
We are seeking IT Application Support Engineers who are highly motivated, dedicated and innovative to join our engineering team for two sectors:
- HRMS (Human Resources Management System)
- Compliance Solutions (AML, TCR, Filtering, KYC)
- Installation and Configuration of client PCs, Application server, Database server and system packages in a professional manner onsite or remotely.
- Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the pre-determined time-frame of the contracted service level agreement.
- Solving urgent onsite customers’ issues.
- Effectively document cases clearly and concisely with actionable steps taken in the Ticket System following established procedures.
- Follow through with customers whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
- Manage own work performance to meet the goals and objectives outlined in individual performance plan.
- Participating in products testing process.
- Work effectively with other support teams and help Desk team to resolve customer issues regarding fast respond, reliability and availability.
- Perform other/additional duties and projects that may be periodically assigned.
- Provide updates of implementation progress and challenges to the team leader on a regular basis.
3 to 4 years
Bachelor's Degree at least
Computer Software Human Resources
About this Company
BFSOFT is a company that specializes in ERP/HRMS, Compliance (AML/KYC/Filtering/TCR), and Banking solutions including consultation, implementation, training, and support.
See all Careers and Jobs at B&F Soft
BFSOFT was founded in 1993 by a group of highly motivated and innovative IT professionals,...