Software Application Support Engineer

B&F Soft - Mohandessin, Giza

37
Applicants for
4 open positions
36
Seen
36
Shortlisted
Experience Needed:
3 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
4 open positions
Travel Frequency:
Up to 50% travel
About the Job

About the Job

We are seeking IT Application Support Engineers who are highly motivated, dedicated and innovative to join our engineering team for two sectors:

  1. HRMS (Human Resources Management System)
  2. Compliance Solutions (AML, TCR, Filtering, KYC)

Job Description

  • Installation and Configuration of client PCs, Application server, Database server and system packages in a professional manner onsite or remotely.
  • Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the pre-determined time-frame of the contracted service level agreement.
  • Solving urgent onsite customers’ issues.
  • Effectively document cases clearly and concisely with actionable steps taken in the Ticket System following established procedures.
  • Follow through with customers whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
  • Manage own work performance to meet the goals and objectives outlined in individual performance plan.
  • Participating in products testing process.
  • Work effectively with other support teams and help Desk team to resolve customer issues regarding fast respond, reliability and availability.
  • Perform other/additional duties and projects that may be periodically assigned.
  • Provide updates of implementation progress and challenges to the team leader on a regular basis.
Job Requirements

Job Requirements

  • Application Support (Exp 3-4 Years)
  • Windows O.S experience
  • Linux knowledge is an advantage
  • RDBMS knowledge
  • SQL knowledge
  • Knowledge of IIS and TomCat application servers is an advantage
  • Excellent command of English reading and writing
  • Graduated from Computer Science / Engineering University
  • Ready to travel abroad
About this Company

BFSOFT is a company that specializes in ERP/HRMS, Compliance (AML/KYC/Filtering/TCR), and Banking solutions including consultation, implementation, training, and support.

BFSOFT was founded in 1993 by a group of highly motivated and innovative IT professionals,... (More)

See all Careers and Jobs at B&F Soft