Software Application Support Engineer
B&F Soft -
Mohandessin, GizaPosted 5 years ago38Applicants for4 open positions
- 36Viewed
- 36In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
About the Job
We are seeking IT Application Support Engineers who are highly motivated, dedicated and innovative to join our engineering team for two sectors:
- HRMS (Human Resources Management System)
- Compliance Solutions (AML, TCR, Filtering, KYC)
Job Description
- Installation and Configuration of client PCs, Application server, Database server and system packages in a professional manner onsite or remotely.
- Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the pre-determined time-frame of the contracted service level agreement.
- Solving urgent onsite customers’ issues.
- Effectively document cases clearly and concisely with actionable steps taken in the Ticket System following established procedures.
- Follow through with customers whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
- Manage own work performance to meet the goals and objectives outlined in individual performance plan.
- Participating in products testing process.
- Work effectively with other support teams and help Desk team to resolve customer issues regarding fast respond, reliability and availability.
- Perform other/additional duties and projects that may be periodically assigned.
- Provide updates of implementation progress and challenges to the team leader on a regular basis.
Job Requirements
Job Requirements
- Application Support (Exp 3-4 Years)
- Windows O.S experience
- Linux knowledge is an advantage
- RDBMS knowledge
- SQL knowledge
- Knowledge of IIS and TomCat application servers is an advantage
- Excellent command of English reading and writing
- Graduated from Computer Science / Engineering University
- Ready to travel abroad
Featured Jobs
Similar Jobs
- System Implementation EngineerFawry for Banking Technology and Electronic Payments S.A.E - Smart Village, Giza24 days ago