Customer Service Specialist - Alexandria

Nascotours S.AE - Alexandria

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, KPI + Bonus + Allowances
Arabic, English
1 open position
About the Job

Job Description:

  • Receiving all inquiries and complaints received from customers and the speed of response to them.
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Listening to customer complaints and working to resolve their issues
  • Implement customer service policies and instruction
  • Writing a daily report to show what has been done.

Administrative Role:

  • Maintain a level of proficiency in dealing with customers.
  • Respond to a variety of customers’ requests by offering on-spot information has and services.
  • Maintain adequate environments to customers especially dealing with furious customers and unpleasant situation.
Job Requirements

Job Requirements

  • Bachelor’s degree
  • Minimum of two (2) years of professional work experience in customer service (including call centers),
  • Excellent spoken and written English and Arabic language
  • Demonstrated superior customer service skills
  • Ability to work independently as well as collaboratively
  • Demonstrated time management, prioritization, and organizational skills while maintaining focus on customer needs
  • Previous work experience in customer service and/or sales.
  • Physically challenged are welcome
About this Company

Nascotours is a leading organization in Egypt, providing integrated services in the
tourism and shipping field. Founded in 1948, the company sustained continuous growth
to become the one of most dynamic Destination Management Companies in the Arab
Republic of... (More)

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