Customer Service Assistant | Customer Service | CFCM | Egypt, Cairo

Al-Futtaim - Cairo

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Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job

Job purpose

The overall purpose of this role is the efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall.

Key Accountabilities:

Customer Service:

  • Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations.

Site Knowledge:

  • Responsible for developing an in depth understanding of the retail centre to assist to any customer queries.

Mall Collaterals:

  • Responsible for maintaining adequate stock of mall collaterals.

Resolution of Problem:

  • Responsible for proactively resolving customer complaints/ issues within the delegated level of authority


  • Coordinate with other departments within the mall, with respect to any issues relevant to these areas.

Management Support:

  • Provide support to the inter-departments at Festival Centre so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions.

Emergency Aid:

  • Provide basic level first aid services and emergency assistance to the customer.
Job Requirements

Minimum Qualifications and Knowledge:

  • Graduation in any degree.
  • Arabic Must, Fluent English / any other language would be an advantage.

Minimum Experience:

  • Minimum of 2-3 years of relevant customer service experience in a shopping Centre or hospitality background preference for front-desk.
  • Customers’ relations support.
  • Accept to work shifts, on weekends, official holidays and outside the official working hours.
  • Proficiency in MS Office (Word/ Excel)

Behavioural Competencies :

  • Friendly, approachable, honest and trustworthy.
  • Be flexible and efficient.
  • Proactive, punctual and reliable.
  • Positive, cheerful mentality and open to work attitude.
  • Be Able to work under pressure.
About this Company

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles.

Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the... (More)

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