Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Role Summary:
To provide outstanding customer service to our customers, overseas distributors and subsidiaries. Ensuring compliance at all times.
Essential Responsibilities:
- Provide an excellent service for end customers; distributors & subsidiaries, as applicable
- Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service
- Work collaboratively with other GE departments for dispute resolution
- Establish close relationships with customers and commercial partners to gain their trust
- Respond to customer queries in a timely and professional manner
- Develop solid product knowledge and a strong understanding of the Supply Chain
- Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service
- Build effective relationships with other departments to understand impact to customers and service levels
- Provide knowledge and accurate information to customers
- Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable
- Implementation of tools and dashboards for metric visibility and communication
- Drive data analysis and business case development for key project
- Coordinating and communicating shipment delivery requirements with freight forwarders
- Primary contact for global affiliates in reference to the logistics process
- Responsible for timely, accurate and complete record keeping
- Support standardization of transportation processes across the region
- Working cross-functionally with sourcing, operations, supply chain and finance to identify improvement opportunities and implement successful changes
- Support warehousing optimization/Lean project
- Quality Specific Goals:
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Complete all planned Quality & Compliance training within the defined deadlines
- Identify and report any quality or compliance concerns and take immediate corrective action as required
Job Requirements
- Proven experience in customer service normally including at least 1 year of prior experience in customer service
- Outstanding communication skills, both written and oral
- Competent with Excel and Word
- Ability to manage self and tasks a proactive manner
- Excellent organizational and administrative skills
- Attention to detail
- A calm and analytical approach to problem solving
- Ability to communicate using local language and additional languages if role requires
Desired Characteristics:
- Experience with managing multiple projects
- Ability to work in a cross-functional cross-country team environment
- Willingness to work as part of a team, and drive/progress individual projects
- ERP/SAP knowledge
- Fluency in additional language if working in a country that uses such a local language
