Quality Control Specialist

Athear For Marketing Services - New Cairo, Cairo

108
Applicants for
1 open position
78
Seen
13
Shortlisted
65
Rejected
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Conduct the quality monitoring according to the required sample size
  • Assist teams in client’s focused planning and problem solving.
  • Send immediate notification for failing transaction monitored.
  • Observe and monitor calls to ensure conformance to make or order necessary process or assembly adjustments.
  • Train colleagues on quality systems, approaches and methods.
  • Track and report progress of teams' activities, orally and in writing, on a continuous basis
  • Ensure clients’ needs are met in a timely and cost-effective manner
  • Prepare, document, and execute detailed test plans, test cases, and defect reports.
  • Communicate with the Operation to set calibration sessions schedule for the Operations.
  • Participate in design of call monitoring forms according to the quality standards.
  • Analyze monitoring result and take action at the program level to improve performance.
  • Send weekly and Monthly reports for the associated Team and Queue.
  • Train the new batch in QC standards and attributes.
Job Roles: Quality
Job Requirements
  • Call Center Background is a must
  • A Bachelor's degree.
  • Excellent English language skills.
  • Very good verbal communication skills.
  • Outstanding research, reporting, and analytical skills.
  • Strong quality orientation skills.
  • 2-3 Yrs experience in call center environment.
  • Flexible working in rotational shifts