Hub Manager

Jumia Egypt is urgently hiring Hub Manager

Position: Hub Manager
Department: Operations

Job Responsibilities:

• Responsible for all hub daily operations of receiving, storing, and delivering orders.
• Responsible for performance monitoring of couriers, hub team, hub security and full responsibility of parcels.
• Supervising Operations staff, developing their skills, assessing their monthly KPIs

Job Duties:

• Manages Hub objectives by assigning, scheduling, coaching, and developing employees. Communicating responsibilities; planning, monitoring, appraising job contributions. Makes sure the hub team is adhering to company’s policies and procedures.
• Meets Hub operational standards, implements team productivity and customer-service standards; resolves problems; identifies needed improvements.
• Manage Hub financial standards by monitoring expenditures; identifying variances; implementing corrective actions.
• Develops Hub operations systems by determining order handling and storage requirements.
• Makes sure the hub team is interacting and responding to customer inquiries within SLA.
• Manages courier schedule on daily basis to ensure all inbounded order are out for delivery.
• Maintains sorting area by organizing floor space; adheres to storage design principles; recommending improvements.
• Maintains safe and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.
• Secures property by developing protection and access policies and procedures; coordinating patrols with security department.
• Keeps tools & equipment operational by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs when needed.
• Develop staff knowledge and skills by conducting the training plan for the staff quarterly.