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Job Description
Job Summary:
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Back up Data.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Run reports to determine malfunctions that continue to occur.
- Call Center service solution background
Job Requirements
- BS degree in Computer Science, or relevant field.
- 2-3 years of experience.
- Excellent in English language written and spoken.
