Job Details
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Job Description
Main Job Duties:
- Ability to staff and manage the organizations help desk and effectively respond to routine employees calls
- Ability to use the organization's trouble ticket system to log calls, update status and document resolutions
- Install and configure software and computer systems.
- Troubleshoot and resolve issues with software or hardware.
- Have knowledge of operating systems, hardware operation, leading software, local and wide area networks
- Ability to employ basic procedures for user account management and access , printers systems
- Maintain and repair basic desktop computer components and peripherals used in the organization
- Develop, test and implement solutions to problems detected during troubleshooting
- Support and train users in the use of self-help tools implemented in the organization
Job Requirements
- B.Sc. in computer science (or related area) preferred
- Vendor Certifications (CompTIA A+, N+ and MCP) are preferred, but not required.
- 1+ years of experience in a technical support role
- English Proficiency
- Comfortable liaising with employee of varying expertise and seniority
- Analytical skills to study problems and records and identify solutions
- Team-oriented attitude to help other colleagues and departments with technical problems - Strong interpersonal communication and relationship-building skills
- Have the ability to handle multiple tasks at the same time
- Nationals only
- Males only can apply
- Primary Location: Marsa Alam / Red Sea / EGYPT
- Framework Schedule: 20 working days / 10 days break