Customer Service Supervisor - Mansoura

Newhorizons Mansoura - Mansoura, Dakahlia

65
Applicants for
1 open position
44
Seen
19
Shortlisted
1
Rejected
Experience Needed:
More than 2 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential, Extra Bonus
Vacancies:
1 open position
About the Job
  • Develop and implement customer service policies and procedures
  • Help in achieving Sales Target buy offering and promoting products/services
  • Define and communicate customer service standards
  • Oversee the achievement and maintenance of agreed customer service levels and standards
  • Direct the daily operations of the customer service team and Daily schedule at Newhorizons
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Review customer complaints and Handle It
  • Track customer complaint resolution
  • Handle complex and escalated customer service issues
  • Analyze relevant data to determine customer service outputs
  • Identify and implement strategies to improve quality of Delivering the Courses
  • Co-ordinate and manage customer service projects and initiatives
  • Evaluate and performance manage staff
  • Identify and address staff training and coaching needs
Job Requirements
  • Customer service experience
  • In-depth knowledge of customer service principles and practices
  • In-depth knowledge of customer service software, databases and CRM tools
  • Current with relevant technology trends and applications
  • Proficiency in MS Office applications
  • Experience in use of social media platforms
  • Product knowledge

Skills :

  • Communication skills
  • Customer service focus
  • Supervisory skills
  • Problem analysis and problem-solving
  • Decision-making
  • Planning and organizing
  • Initiative
  • Flexibility
  • Presentation skills
  • Stress tolerance
  • Leadership skills
About this Company

Founded in 1982 and headquartered in Anaheim, California, New Horizons Learning Centers was named the world's largest independent training company by IDC in 2004 and 2005.
The Company is both an operator and franchisor of training centers that offer a broad range of... (More)

See all Careers and Jobs at Newhorizons Mansoura
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