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Job Description
Responsibilities
- Coordinate the training sessions ensuring the event success with 100% accuracy
- Follow the check list before the session.
- Receive the training order from instructors
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Prepare the experiential training program’s material.
- Prepare the systems kits needed in the session.
- Send the pre-work e-mails for participants.
- Follow up with the participants via email and phone to answer any questions concerning
- the pre-work.
- Prepare the participants’ attendance sheet, certificates, contact info sheet & evaluation forms.
- Responsible for the equipment before, during & after the session.
- Consolidate the participants’ feedback through the evaluation system.
- Coordinate training materials storage.
- Provide full support to all internal & external customers.
- Proactively handle client’s requests and complaints.
- Reports to management recommendations regarding products & customer service.
- Reports shortage in materials & products to brand coordinator for reordering
Job Requirements
Requirements
- Graduated from AUC or GUC university
- Proven experience as front desk representative, agent or relevant position
- Familiarity with office machines (e.g. fax, printer etc.)
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills