- Experience Needed:
- 1 to 3 years
- Career Level:
- Entry Level
- Job Type:
- Full Time
3,000 to 4,000 EGP per month, 2 Months Bonus + Annual Profit Share
About the Job
- Provide first level contact and convey resolutions to user issues.
- Install, configure and troubleshoot all kinds of Windows OS including Windows 7, 8.1 and 10 is a must.
- Install, configure and troubleshoot network printers, scanners and UPS is a must
- Troubleshoot and diagnose all network problems is a must.
- Good experience in MS office including outlook, word, and excel.
- Properly escalate unresolved queries to the next level of support.
- Record events and problems and their resolution in logs.
- Track, route and redirect problems to correct resources.
- Update user data and produce activity reports.
- Follow up with users, provide feedback and see problems through to resolution.
- Utilize excellent user service skills and exceed users’ expectations.
- Ensure proper recording, documentation and closure.
- Preserve and grow your knowledge of help desk procedures, products, and services.
- Ability to provide onsite and offsite support.
1 to 3 years
Not Specified at least
Apparel and Fashion Automotive Real Estate/Property Management
About this Company
Nile Projects is a major player in Egypt’s automotive market , being the nations’ Sole Distributor & importer for Bridgestone & Firestone tires as well as JAMAK wheels in addition to multi brand batteries & accessories privileges the company as the largest Tires &...
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