IT Administrator - Helpdesk
Raya -
Giza, EgyptPosted 5 years ago129Applicants for1 open position
- 113Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Respond to requests for technical assistance in person, via phone, electronically.
- Administrate users’ machines remotely using SCCM.
- Deploy users’ OS using MDT and WDS. Run daily reports to set the action plan needed to fix any alerts or problems on user’s machines.
- Use Kaspersky and WSUS console to check windows and antivirus updates status on users’ machine and push updates if needed.
- Administrate help desk software “Manage Engine, SCCM, MDT, WSUS, WDS, etc.”
- Recommend Active Directory Group Policies needed to control user’s behavior to enhance the overall machine's performance
- Visit Users’ locations “HQ or Remote Locations” for any technical assistance, hardware installations or opening new locations.
- Diagnose and resolve technical hardware issues.
- Log all help desk interactions and Prepare activity reports.
- Track and route problems, requests and document resolutions.
- Log time sheet on daily basis for resolved and closed tickets
- Follow the ISMS policies, procedures, and all other ISMS requirements.
- Follow ISO 27001 and ISO 20000 procedures
Job Requirements
- Bachelor degree in Engineering Communications/Electronics.
- Very deep knowledge of automated and centralized deployment servers as SCCM, MDT, WSUS, WDS, etc.
- Very good knowledge of MS systems administration
- Hands on experience with Antivirus software and its Admin Kit
- Deep awareness of links between the different customers' applications
- Deep awareness of the applications securities and segregation of duties
- ITIL & CCNA are a must
- Very good customer orientation and communication skills
- Effective time management & troubleshooting skills
- Advanced analytical skills and ability to exercise sound judgment and problem solving
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