Workforce Analyst, Community Operations - Cairo

Uber -
Cairo, EgyptPosted 5 years ago

200People have clicked1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

What You’ll Do

Create, analyze and monitor staffing needs for the COE to optimize network resource planning
Forecast future staffing needs based on historical data and predictive analytics in order to properly staff for production, taking into account seasonality and external factors, as well as internal factors such as new product incubation, city expansions, etc. Drive continuous improvements to these Workforce Management processes in order to more accurately predict staffing needs
Present recommendations for long-term forecasts (staffing, hiring) to Senior Leadership; deliver weekly and monthly analyses to Senior Leadership on network performance and future outlook
Set realistic Service Level Agreements and create Contact Backlog reports which are distributed to multiple stakeholders; continually serve as a point of contact for a 'health check' for the business
Work cross functionally within the COE, as well as throughout the EMEA region (Regional WFM, Strategy & Planning) to be the voice of the COE and garner support in regards to team and headcount planning
Develop, manage and adhere to a financial budget in conjunction with Strategy & Planning regarding staffing levels within COE
Generate weekly work schedules for the different teams in the COE

Minimum 1 year of experience as a Workforce analyst
Experience with Excel and preferably SQL, plenty of experience working with data
Previous scheduling experience
Ability to synthesize large sets of data into meaningful decisions, and make conscious business decisions off of that data
Business Analytics, Workforce Planning, Management, or Predictive Modeling is a plus
Experience with Workforce Management tool (such as Aspect, Advanced Systems, Jolt) or heavy Excel modeling
Extraordinary written and verbal communication skills
Collaborator within your team, as well as externally
Self-starter, always willing to take initiative and address something hands-on