Workforce Analyst
Nasr City, CairoPosted 4 months ago24Applicants for1 open position
- 2Viewed
- 0In Consideration
- 1Not Selected
Job Details
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Job Description
Forecasting & Scheduling: Manage and optimize workforce resources (WFM).
Data Analysis: Analyze data to improve operational efficiency and enhance service quality.
Reporting & Insights: Generate reports and provide actionable insights to management.
Adaptability: Work effectively within a 24/7 operational environment.
Job Requirements
• 1-3 years for Senior WFM Analyst position.
• Strong knowledge of call center workforce management principles.
• Proficiency in WFM software and tools.
• Excellent analytical and problem-solving abilities.
• Strong communication and interpersonal skills.
• Minimum English proficiency level: B2.
