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Job Description
Job Description: (tasks, responsibilities, duties):
- Components according to corporate strategies.
- Cisco Call Manager Administration
- Cisco Voice Gateways Administration
- IPCC Servers Administration
- IVR Design and Implementation
- Monitoring PRI, SDSL.ADSL, MPLS, etc… connection
- Cisco Firewalls configuration and administration
- Client –Site VPN connections with different network methodologies
- Respond to users Tickets and requests
- Make sure to follow the IT process and the COPC guidelines
- Technical training sessions for the team and users if needed
- Creating the needed reports, documents and manuals as needed
- Monitoring Voice Devices with Orion
Job Requirements
- Strong technical knowledge in IP, WAN, LAN, VPN connectivity
- Working experience with VIP technology
- Working experience with Cisco IPCC
- Strong TCP/IP Knowledge
- Strong network operation experience.
- Strong Voice Background
- CCNP is a must
- CCVP is a must
- CCSP is a plus
- Cisco VOIP Environment
- Cisco IPCC knowledge
- BSC of computer engineering or computer science
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