Service Advisor

NATCO Mercedes-Benz - Cairo

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Receiving the vehicle from the customer as per M.B. check list.
  • Discuss all faults with the customer and write the repair order using the standard text and flat rates from the ASRA system.
  • Following up the repairs till the finishing of the car wash facilities.
  • Informing the customer for the completion of his vehicle time before to collect it.
  • Get customer approval for the additional repairs and write the extension repair order.
  • Explain warranty and good will policy to the customer.
  • Advise customer concerning vehicle maintenance, accessories and technical problems.
  • Handling the service information and explain it to the service advisors.
  • Check up all service measures from the SAAS.system.
  • Coordinate with the service advisor and follow up the reservation system.
  • Absorb all customers complain to reach the top customer satisfaction
Job Requirements
  • Education major: Engineering
  • Experience: 2 - 4 Years
About this Company

National Automotive Company (NATCO) is a strategic partner of the production and distribution network of Mercedes-Benz Passenger Cars in Egypt for more than 25 years.

NATCO was established in 1988 as the production and distribution partner of Mercedes-Benz... (More)

Industry: Automotive
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