Quality Assurance Specialist

Job Description

• We’re seeking an experienced quality assurance specialist to build upon this reputation with an unwavering commitment to meticulous production. The ideal candidate is an exceptionally organized, methodical professional with the experience necessary to take our products to the next level with respect to accuracy, security, and safety. You will be charged with developing a complete QA program that not only safeguards the quality of our products but also fosters a “quality culture,” in which all employees become actively engaged in guaranteeing quality in both production and the finished product.

Main Job Tasks and Responsibilities

• Draft quality assurance policies, procedures, and standards
• Evaluate the adequacy of quality assurance standards
• Assessing customer requirements and ensuring that these are met
• Setting customer service standards
• Investigate customer complaints and non-conformance issues
• Collect and compile statistical quality data
• Analyze data to identify areas for improvement in the quality system
• Develop, recommend and monitor corrective and preventive actions
• Carefully maintain a complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
• Prepare reports to communicate the outcomes of quality activities
• Identify training needs and organize training interventions to meet quality standards
• Working with operating staff to establish procedures, standards, systems, and procedures
• Writing management and technical reports and customers’ charters