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Job Description
- Monitor timely responses to internal/external customers.
- Prepare quotations and review customer profile, rate structures, routing alternatives, etc.
- Support Sales Department with customer information, rates, etc.
- Visit customers whenever required to improve communication.
- Complete and update customer profiles.
- Review DGR documents to ensure compliance.
- Monitor vendors’ compliance with service standards and requirements as per contract terms.
- Monitor proper filing and updating of all departmental records, i.e., tariffs, SOPs, etc.
- Review of file processing with regards to:
- Application of proper weights, dimensions and rates.
- Documentation, i.e., customer’s requirements, consignee and/or destination requirements.
- Letter of Credit requirements (instruct Export Agent, if necessary)
- Review of shipment processing with regards to:
- Use of direct or consolidation services.
- Check file after Export Agent has completed the shipment.
- Approve banking documents (L/C’s, sight drafts, etc.).
- Check all other primary actions of the Export Agent in accordance with the individual’s level of training.
Job Requirements
- Have Experience in the same field before in freight forwarding company.
- Bachelor degree in logistics business administration
- V.good command of English Language
- Excellent leadership and management skills
- Excellent problem-solving skills
- Analyzing and reporting skills
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