Call Center Agent

Fakahany App. - Sheikh Zayed, Giza

Posted December 5, 2018

Applicants for
4 open positions

Seen

Experience Needed: 0 to 3 years	Career Level: Entry Level	Job Type: Full Time Shift Based
Salary: 1,500 to 2,000 EGP per month, KPIs	Education Level: Bachelor's Degree at least	Languages: Arabic, English
Vacancies: 4 open positions	Gender: Males Preferred

About the Job

Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Answer inquiries received by phone, social media & applications

Job Roles: Customer Service/Support

Job Requirements

Bachelor Degree
Good English Writing Skills
Strong Customer Focus and Customer Service
Data Entry Skills
Good Listening and Phone Skills
Verbal Communication
Problem Solving
Multi-tasking

Keywords: Customer service Call Center CRM Customer Support Data Entry

About this Company

Fakahany provides you with your daily needs of fresh quality fruits and vegetables at the comfort of your doorstep.

We, as a company, have many years of experience in dealing with fruits and vegetables. Our staff is very well trained in selecting and packing your... (More)

Industry: Retail

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