Call Center Agent
Sheikh Zayed, GizaPosted 7 years ago45Applicants for4 open positions
- 40Viewed
- 4In Consideration
- 8Not Selected
Job Details
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Job Description
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Answer inquiries received by phone, social media & applications
Job Requirements
- Bachelor Degree
- Good English Writing Skills
- Strong Customer Focus and Customer Service
- Data Entry Skills
- Good Listening and Phone Skills
- Verbal Communication
- Problem Solving
- Multi-tasking
