Head of Field Services Supply Chain - MEA

Schneider Electric - Cairo

180 people have clicked
Experience Needed:
More than 10 years
Career Level:
Job Type:
Full Time
Arabic, English
1 open position
About the Job

The applicant will be based in one of MEA countries:

  • Align with FS Business plans and support the Growth of Service operation.
  • Deploy the plan for cost control, warranty management,
  • Deploy and Monitor the Performance, SIOP, IB Tracking, Customer logistics offer, Catalogue, E2E lead time, DCR and I2P management.
  • Monitor results through SPS deployment
  • Transformation of Smart Field service activities with Business priority and growth as lead.
  • Green Field IB tracking deployment
  • Deploy the Score card or BSC in the region.
  • Customer logistics offer monitoring and improvement through business inputs, Driving SIOP in the region,
  • Master data monitoring and correction initiatives process establishment with Time line.
  • Monitoring and controlling the operation through operation team,
  • Monitor and drive resolution of Customer claims generated by Field Services Supply Chain
  • Establishing the process for reverse operation with compliance in control
  • Animate with Field Services Team Customer interactions (reactive from claims, proactive visits, research, CLO and action plan communications)
Job Requirements


  • Leadership & Operation management§ Language & communication
  • Customer centric
  • Cross Functional communication
  • Decision making


  • Supply Chain, Planning and logistics
  • Field Services business knowledge
  • Knowledge of I2P & ERP Returns processes
  • Transformation & International trade, Compliance
  • Agile supply chain

Required experience

  • Previous work experience in supply chain operations (transport, distribution center, manufacturing)
  • Experience in projects management, or cross-functional management
  • Customer facing / support experience (CCC Filed Services, CLO,)
  • Service delivery and Service operation
  • More than 10 years of experience
About this Company

Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.

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