Community Support Specialist

Swvl - Maadi, Cairo

91
Applicants for
15 open positions
48
Seen
28
Shortlisted
3
Rejected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
15 open positions
About the Job
  • Handling tickets on all Swvl's communication channels
  • Hold Support Shifts as assigned by Community Operations Manager
  • Apply all Community Operations Policies (Response Time, etc..)
  • Improving and making sure all policies are applied Execute all Community Operations
  • Handling Tasks assigned by Community Operations Manager
  • Survey customers needs and report it to all necessary teams
  • Response Immediately with all low ratings by calling riders
  • Report Technical Issues to the Tech. Team
  • Report all Drivers concerns to Quality Team
Job Requirements
  • Fluency in English is a must.
  • Experienced in call centers is a PLUS.
  • Maximum Age: 30.
  • Graduates ONLY
  • Gender: Any
  • Strong verbal communication skills.
  • Ability to multi-task, Prioritize and manage time effectively
  • customer orientation and ability to adapt/respond to different types of characters.
About this Company

Swvl is a revolutionary idea that was born from passion, loyalty, and persistence to face all challenges that come our way. It started with an observation turning into a realization, too many cars on the streets, wasting our limited resources: time, space and money.
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