Customer Support Engineer

Schneider Electric - Cairo

161 people have clicked
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
English, French
1 open position
About the Job

Supporting all the product ranges for different Business Units in Schneider Egypt & North East Africa (Launching phase for Africa & Middle East ) and for the supported countries

Key Responsibilities

  • Selection of the products complying to the customer requirements & application & Providing Legacy cross reference
  • Advising other products suiting the customer (Up selling & Cross selling) ,Product Configuration &Troubleshooting the customer issue at the site
  • Guide the customer for product operation & quick start
  • Provide advanced technical Support to Customers.
  • Ability to reply on basic requests related to equipment.
  • Responsible to facilitate promotional work shops / seminars
  • Participate as sales support in prescribing various Products for decision makers& Participate when needed in copy fighting.
  • Responsible of getting continuous updates from Knowledge based and inform concerned parties.
  • Provide added value continuous improvement for the customer care .
  • Identify sales opportunity through customer contact with a reporting through cases to sales team.
  • Specifications with the relevant product / price
  • Increase the level of customer satisfaction To be measured Quarterly through survey and random calls to insure the quality of reply.
Job Requirements
  • Bachelor University degree in an engineering profession
  • Fluency in English , French is a plus
  • Relevant years of experience required
  • Professional user of Microsoft Office
  • Working with team
  • Adhering to the principals & values
  • Learning & Researching
  • Adapting and responding to change
About this Company

Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.

See all Careers and Jobs at Schneider Electric