Customer Support Engineer

Schneider Electric - Cairo

161 people have clicked
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
English, French
Vacancies:
1 open position
About the Job

Supporting all the product ranges for different Business Units in Schneider Egypt & North East Africa (Launching phase for Africa & Middle East ) and for the supported countries

Key Responsibilities

  • Selection of the products complying to the customer requirements & application & Providing Legacy cross reference
  • Advising other products suiting the customer (Up selling & Cross selling) ,Product Configuration &Troubleshooting the customer issue at the site
  • Guide the customer for product operation & quick start
  • Provide advanced technical Support to Customers.
  • Ability to reply on basic requests related to equipment.
  • Responsible to facilitate promotional work shops / seminars
  • Participate as sales support in prescribing various Products for decision makers& Participate when needed in copy fighting.
  • Responsible of getting continuous updates from Knowledge based and inform concerned parties.
  • Provide added value continuous improvement for the customer care .
  • Identify sales opportunity through customer contact with a reporting through cases to sales team.
  • Specifications with the relevant product / price
  • Increase the level of customer satisfaction To be measured Quarterly through survey and random calls to insure the quality of reply.
Job Requirements
  • Bachelor University degree in an engineering profession
  • Fluency in English , French is a plus
  • Relevant years of experience required
  • Professional user of Microsoft Office
  • Working with team
  • Adhering to the principals & values
  • Learning & Researching
  • Adapting and responding to change
About this Company

Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.

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