- Experience Needed:
- More than 3 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
About the Job
Supporting all the product ranges for different Business Units in Schneider Egypt & North East Africa (Launching phase for Africa & Middle East ) and for the supported countries
- Selection of the products complying to the customer requirements & application & Providing Legacy cross reference
- Advising other products suiting the customer (Up selling & Cross selling) ,Product Configuration &Troubleshooting the customer issue at the site
- Guide the customer for product operation & quick start
- Provide advanced technical Support to Customers.
- Ability to reply on basic requests related to equipment.
- Responsible to facilitate promotional work shops / seminars
- Participate as sales support in prescribing various Products for decision makers& Participate when needed in copy fighting.
- Responsible of getting continuous updates from Knowledge based and inform concerned parties.
- Provide added value continuous improvement for the customer care .
- Identify sales opportunity through customer contact with a reporting through cases to sales team.
- Specifications with the relevant product / price
- Increase the level of customer satisfaction To be measured Quarterly through survey and random calls to insure the quality of reply.
More than 3 years
Not Specified at least
Electronics and Semiconductors
About this Company
Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.
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