Software Application Support Specialist (Bilingual English & German Speaking)

Evolvice GmbH - New Cairo, Cairo

32
Applicants for
1 open position
32
Seen
26
Rejected
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential, Medical and Social Insurance
Languages:
Arabic, English, German
Vacancies:
1 open position
About the Job

Responsibilities

  • Handle all kind of customer’s questions through calls/emails/skype
  • Investigate and resolve (if possible) issues related to our application
  • Work effectively with other departments to drive issues to resolution
  • Use the existing collection of help, troubleshooting and how-to articles, as well as gained experience, when resolving issues
  • Contribute to the existing knowledge base, update user guide with new articles
Job Requirements
  • Strong written and spoken German and English skills both are must (at least Upper intermediate level)
  • Previous experience in a Customer/Technical/ Application Support will be at least one year.
  • Computer Science or Computer Engineering
  • Customer Service
  • Excellent communication skills
  • Understanding of client-server architecture, Web and Network technologies
  • Basic knowledge of HTML, CSS, JS
  • Knowledge of Basic SQL queries
  • Perfect troubleshooting and analytical skills, ability to “get things done”, problem-solving
  • Ability to learn and support complicated applications and systems

Desired Experience and Skills

  • Higher Technical Education
  • Experience with any bug tracking system
  • Experience with CRM/ERP systems
About this Company

Evolvice GmbH is a German software services provider with development hubs in Eastern Europe (Ukraine) and Africa (Egypt). The company services the information technology requirements of companies ranging from large corporations to SMEs and startups, counting well-known... (More)

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