- Experience Needed:
- 4 to 7 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
- Education Level:
- Bachelor's Degree at least
About the Job
- Answers customer queries raised regarding the product.
- Troubleshoot customer application software issues and follow up till completion.
- Understand the issue reported by the customer and analyze it.
- Resolve support issues With a focus on root cause analysis to reduce recurring issues.
- Work closely with the rest of the support team members to resolve issues quickly and efficiently. Maintain high level of customer satisfaction and product quality.
4 to 7 years
Bachelor's Degree at least
Information Technology Services
About this Company
Intercom Enterprises is a leading systems integrator that has been adding value to the Egyptian information technology market since 1992.
See all Careers and Jobs at Intercom Enterprises
With the main objective of “Integrating Business and People with Technology” at the core of everything we do, Intercom has...