Senior Application Support

Intercom Enterprises - Nasr City, Cairo

26
Applicants for
1 open position
5
Seen
1
Shortlisted
1
Rejected
Experience Needed:
4 to 7 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Answers customer queries raised regarding the product.
  • Troubleshoot customer application software issues and follow up till completion.
  • Understand the issue reported by the customer and analyze it.
  • Resolve support issues With a focus on root cause analysis to reduce recurring issues.
  • Work closely with the rest of the support team members to resolve issues quickly and efficiently. Maintain high level of customer satisfaction and product quality.
Job Requirements
  • B.Sc. degree in Computer Science, engineering or related experience
  • Should have worked hands on web development using HTML, JavaScript, CSS, JSON, AJAX , JSP and Struts.
  • Should have knowledge in designing and developing Web services using SOAP, RESTful and XML.
  • Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
  • Working knowledge of web application security concepts and tools.
  • Excellent knowledge Of Relational Databases, SQL and ORM technologies.
  • Working knowledge of IBM WebSpher Application Server, IBM Message Queue and IBM DB2. Working knowledge Of basic network configuration.
About this Company

Intercom Enterprises is a leading systems integrator that has been adding value to the Egyptian information technology market since 1992.

With the main objective of “Integrating Business and People with Technology” at the core of everything we do, Intercom has... (More)

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