Technical Support Specialist

Al-wefaq - Sheraton, Cairo

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Key Responsibilities:

  • Providing first level technical support to customers.
  • Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail & face to face contact.
  • Quickly responding to customer inquiries and concerns
  • Escalating unresolved problems to other support staff.
  • Raising & maintaining incident tickets and problem records
  • Producing documentation and reports to a high standard.
  • Testing and evaluating new technology.
  • Setting up new users' accounts and profiles and dealing with password issues.
  • Monitoring IT network to ensure availability to all users.
Job Requirements
  • Bachelor in Computer Science or Computer Studies, MCP or A+ Certificate is preferred.
  • Minimum 2 years of related Helpdesk and technical support work experience
  • Good knowledge of Microsoft Windows based environment
  • Good communication skills
  • Sheraton residents or nearby places
About this Company

Founded in 2000, Al Wefaq Rent a Car is a regionally recognized brand with more than 60 branches inside cities and airports of the kingdom of Saudi Arabia, United Arab Emirates, Republic of Egypt, and Hashemite Kingdom of Jordan. And 4 main workshops in the kingdom of Saudi... (More)

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