Senior Software Technical Support Engineer

GET Group- Egypt - Sheraton, Cairo

Applicants for
1 open position
Experience Needed:
More than 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
Arabic, English
1 open position
Males Only
About the Job
  • Receive level two reported issues from customer support.
  • Analyze issues to root cause and simulate the same at GET.
  • Investigate issues at customer side.
  • Follow up with the development team to receive a fix for the issue.
  • Install fixes at the client side.
  • Maintain client confidence and satisfaction by fixing issues faced at his side.
  • Follow Up level two reported issues from receiving to closure within the approved SLA.
  • Maintain and update customer database with the Software version, software configuration and environment installed at customer side.
  • Update Knowledgebase.
  • Report Issues Statistics.
Job Requirements
  • English and Arabic proficiency
  • Structured query language (SQL)
  • Oracle / MS SQL knowledge
  • IIS knowledge
  • Good Knowledge of Windows operating system
  • Linux and Apache server knowledge is preferred
  • Programming capabilities with .NET or other languages is preferred.
About this Company

For over 25 years, GET has established a global reputation as a leading Passport & ID solutions provider, independent software vendor and systems integrator. Using state-of-the-art security systems, innovative hardware, and software applications, GET provides institutions,... (More)

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