Social Media Specialist

Iku - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
4 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English, French
1 open position
About the Job

We are looking for a driven Social Media Specialist to attract and interact with targeted networks users.

Job Description:

  • Building and executing social media strategy through competitive and audience research.
  • Setting up and optimizing company pages within each social media platform.
  • View and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos, and audio, liaising with the Legal and Community team where required.
  • Manage the banned user process, and track and remove previously banned users.
  • Maintain the Moderation Guidelines and ensure they are up to date.
  • Service Community Admin accounts, processing emails, and complaints escalating when necessary.
  • Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
  • Produce reports on relevant moderation statistics, issues and outcomes.
  • Regularly feedback insights gained from community moderation into the Social Media team.
  • Monitor all industry and company information and news to anticipate potential issues.
  • Collaborate with other departments (customer relations, sales, care… etc) to manage reputation, identify key players and coordinate actions.
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information.
  • Create editorial calendars and syndication schedules.
  • Moderate all user-generated content in line with the moderation policy for each community.
  • Generate, edit, publish and share daily content (original text, images, video) that builds meaningful connections and encourages community members to take action.
Job Requirements
  • Fluent English, Arabic (mother tongue), French speaking is a plus.
  • Proven working experience in social media marketing or as a digital media specialist.
  • Excellent consulting, writing, editing (text), presentation and communication skills.
  • Demonstrable social networking experience and social analytics tools knowledge.
  • Knowledge of online marketing and a good understanding of major marketing channels.
  • Positive attitude, detail, and customer oriented with good multitasking and organizational ability.
About this Company

We have established in 2014, We providing you the service, products with most competitive quality and value starting from the feature phones and smart phones, tablets And the accessories in more than 7 countries and regions and more people around the world,

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