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Job Description
- Understand customer needs and requirements to develop effective quality control processes
- Devise and review specifications for products or processes
- Ensure adherence to health and safety guidelines as well as legal obligations
- Supervise technicians and other staff and provide guidance and feedback
- Inspect final output and compare properties to requirements
- Approve the right service or reject defectives
- Keep accurate documentation and perform statistical analysis
- Solicit feedback from customers to assess whether their requirements are met
- Submit detailed reports to appropriate executives
- Be on the lookout for opportunities for improvement and develop new efficient procedures
- Drive continuous improvement in the quality programs
- Serve as product & process technical expert
- Assure internal specification and governmental regulatory compliance
- Lead preparation and follow up for all internal or external quality audits
- Review and evaluate Consumer Complaints. Provide investigation support to Corporate.
- Develop and maintain quality documentation for the plant.
- Manage Quality and Sanitation department budgets including invoice approval and reconciliation
- Own a Safety Key Element
- Define, implement and manage tactical and strategic QA plans and initiatives to include processes, tools, artifacts and skills.
- Conduct market research to determine leading QA agile practices and technology and integrate "best practices" into the environment.
- Collaborate with project teams working on strategic initiatives as appropriate for the project (e.g. Project Management, Business Analyst, service enhancement etc.) to implement and evolve efficient quality-focused processes.
- Continually enhance own skills and build knowledge in all aspects of the organization, the business and information systems.
- Work with the Application Development and IT Operations teams to provide technical leadership in the definition, development and maintenance of the testing environments.
- Provide progress status/reports to all levels of management and executives on the use and adoption of test automation.
- Report the status of test planning, defects and execution activities, including regular status updated to the project team using quality metrics.
Other responsibilities and duties, as assigned
Job Requirements
- Full experience on ISO 9001 process in terms of certification , audit, and process creation and documentation
- Proven experience as quality manager
- Conscientious and responsible
- A keen eye for detail and a results driven approach
- Outstanding communication skills
- Excellent organizational and leadership skills
- In depth understanding of quality control procedures and relevant legal standards
- Excellent math abilities and working knowledge of data analysis/statistical methods
- BSc/ Ba in business administration or relevant field
- Certification of quality control is a strong advantage (ISO 9000 , six sigma black belt etc.)
- Auditing experience is a plus
- 5+ years’ quality management experience
- Excellent analytical and problem solving skills
- Strong knowledge of calibration and ability to read blue prints
- Impeccable communication, presentation and organizational skills
- Minimum of three (3) years of managerial experience.