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Job Description
- Monitor IBM servers on daily basis and solve system messages & errors and report on any hardware malfunctions to ensure business continuity.
- Escalate AS/400 servers’ abnormal issues to higher support team as needed according to pre-set SOPs to ensure smooth work flow.
- Monitor AS/400 servers’ systems and windows night Backups and fix any issues to ensure implementing system backup policy.
- Monitor Storage and offsite Backup Replication process to save company from any data loss
- Provide proper support to the received IT issues during night shifts and escalate it to the right personnel as needed to deliver the needed support.
- Create new users accounts, permissions and review all user profiles access list and authorities to apply company security policy.
- Ensure HO’s printers are working properly and perform routine maintenance to ensure smooth work flow.
- Participate in developing IT documentation projects for new/current systems and applications to ensure full IT awareness.
- Follow the instructions, requirements of the quality, safety and occupational health, the environment and road safety management system
- Perform any other assigned tasks as required by the direct manager within the same level of responsibility.
Job Requirements
- Bachelor's degree in computer science or engineering is more preferable.
- At least one year as IBM operator or IT Specialist is more preferable
- CCNA is preferable.
- Hardware maintenance.
- Quick Learner
- Ability to work on shifts basis and/or holidays as needed
- Managing Priorities
- Accuracy, problem-solving and time management
- Communication and follow up skills.
- Good command of English language.
