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IT Help Desk Engineer

Interact Technology Solutions - Maadi, CairoPosted 3 years ago
170Applicants for1 open position
  • 169Viewed
  • 72In Consideration
  • 96Not Selected
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Job Details

Experience Needed:
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Job Description

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person, over the phone or remotely.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Shifts basis might be possible

Job Requirements

  • Bachelor of Computer Science, Electronics Engineering or equivalent
  • PC Software and Hardware diagnoses skills is a must
  • Basic network troubleshooting is a must
  • Microsoft Office skills (Outlook, Word, Excel…) is a must
  • Good to have the following courses (CCNA, A+, MCSA or MCSE)
  • Ability to work under pressure

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JobsInstallation/Maintenance/RepairIT Help Desk Engineer