Customer Service Representative - VOX Cinemas (Alexandria)

MAJID AL FUTTAIM - Alexandria, Egypt

Applicants for
5 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
5 open positions
About the Job
  • To perform duties required in all departments at a consistently high service level whilst working within guidelines of MAF Cinema's policies and procedures.


  • Follow MAF Cinema’s Service Steps to deliver a consistently high level of service to all guests.
  • Extend courteous departures as guests leave the restaurant
  • Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc
  • Implement the MAF service steps.
  • Be familiar with the operation of Vista system and manual system procedures.


  • Respect all fellow team members and treat as equals.
  • Always provide assistance to others where possible regardless of which department is listed on the roster.

Health & Safety:

  • Adhere to policies & procedures listed in MAF Cinema's health and safety management program to ensure a safe environment for guest, colleagues, and self.

Food Hygiene & Handling:

  • Follow food hygiene policies to ensure all food & beverage served to MAF Cinemas guests is safe and free of contamination

Suggestive Selling & Up-selling:

  • Utilize suggestive selling and up-selling skills in all areas of the cinemas to maximize each transaction.

Cash Handling:

  • Adhere the MAF Cinema’s cash handling policies to ensure all guests receive the correct change and minimize under/overs for each and every shift.
Job Requirements
  • Previous F&B/Customer Service/Retail experience preferred.
  • Physically fit to perform required duties.
  • Able to read/write in English.
  • Be available to work night shifts, and on weekends and public holidays as per the roster.

Minimum Qualifications/education

  • Bachelors Degree
About this Company

Founded in 1992, Majid Al Futtaim is the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia.

A remarkable business success story, Majid Al Futtaim started from one man’s vision to transform the face of shopping,... (More)

Industry: Entertainment
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