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Job Description
- Provides, regional and domestic client service; manages and grows the cash management relationships; ensures client satisfaction and acts as primary contact of GLCM to customers. Leads and works with other areas of the Bank on the crafting and provision of service.
- Facilitate discussions externally with clients at senior levels and internally in the bank with Treasury, IT, and SD for payment processing and query resolution and fixing recurring issues
- Maximizes GLCM revenue by account planning, cross selling (Incremental Wallet Share), deepening wallet share and increasing stickiness
- Maintain and improve delivery of client service excellence
- Contributes to the development of a top-notched Client Service function in EG with a view to position the Bank as the leader in payments and cash management
- To assume responsibility for feedback from internal/external clients for activities within the team.
- Directs, leads and manages a team of Client Service Executives within and beyond their own teams on provision of GLCM services to their respective customer portfolios.
- Provide guidance and support to the offshore service teams and keep them engaged and connected with the business partners in supporting your clients
- To continually reassess the key risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices
- Create effective working relationships with other Group/Bank departments to ensure that goals are fulfilled in a timely, efficient and cost effective manner.
- Develop a culture of continuous process improvement and quality measurement.
- Maintain internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Job Requirements
- Post Graduate University degree
- At least 5 years cash management experience, with proven track record in Sales and Client Services.
- Excellent knowledge and direct experience of service provision and how customer service impacts client perception.
- Experience and understanding of managing diverse, cross-functional teams,
- Able to lead people and connect at all levels of the organization: can-do attitude
- Excellent communicator
- Self-starter, highly motivated and determined
