Light Current Technical support Engineer

GET Group- Egypt - Cairo, Egypt

34
Applicants for
1 open position
25
Seen
24
Rejected
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Vacancies:
1 open position
Gender:
Males Only
About the Job
  • Responsible for the software installation process for clients as per GET standards.
  • Conduct training sessions for clients on newly installed hardware products.
  • Provide technical client support and issue resolution remotely (via email, phone and other electronic medium) or onsite.
  • Conduct live demos to introduce hardware products to clients.
  • Provide guidance to team members on customer problems.
  • Solve complex maintenance problems using software diagnostic.
  • Generate weekly/ monthly report on client support status.
  • Coach & lead Senior Hardware Technicians and Hardware Technicians
  • Other duties as assigned by direct supervisor.
About this Company

For over 25 years, GET has established a global reputation as a leading Passport & ID solutions provider, independent software vendor and systems integrator. Using state-of-the-art security systems, innovative hardware, and software applications, GET provides institutions,... (More)

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