IT Support Engineer

Knock Mart - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
1 open position
About the Job
  • Provide first level support including problem resolution for software applications, hardware, and peripheral devices.
  • Install, modify, and repair computer hardware and software.
  • Support the setup of all new hardware, especially desktops, laptops, and printers.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Assist in maintaining an inventory of all hardware and software.
  • Assist in the preparation of documentation on hardware and software, maintenance and practices, and problem resolutions.
  • Perform other duties as assigned.
  • Perform branches visits on schedule.
Job Requirements
  • Technical Skills:
    • Knowledge of IT Systems and network is mandatory.
    • Ability to prioritize and multitask to address all IT issues.
    • Good analytical and problem-solving skills.
    • Principles of windows, office, network.
  • Education and Experience:
    • Bachelor degree in Information Systems, Computer. Science or any related field.
    • MCSA knowledge is a plus.
  • Job Specific Skills:
    • Ownership.
    • Customer service orientation.
    • Problem-solving and communication skills.
    • Good command of English language.
About this Company

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