SVP of Customer Support ($400K/yr) - Online Hiring Tournament

CrossOver - Cairo

14 people have clicked
Experience Needed:
More than 10 years
Career Level:
Senior Management (e.g. VP, CEO)
Job Type:
Full Time Work From Home
Salary:
400,000 to 400,000 USD per year, 100% REMOTE GLOBAL ROLES
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
10 open positions
About the Job

We're running an Online Hiring Tournament on May 19th to hire SVP of Customer Support ($400K/yr).

This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.

You can see more details about this role here: https://www.crossover.com/svp-of-customer-support?utm_campaign=May19Tournament

As an SVP you will deliver quarterly improvements in the quality of support (measured by internal quality metrics and by customer NPS), and the productivity of support (measured by all in cost per ticket).

You will recruit and manage a team of VPs of Customer Support and be responsible for their delivery. Your day-to-day responsibilities include reading tickets, doing deep dives into specific problem areas, making decisions to remove blockers, and planning for weekly, quarterly, or yearly improvements.

You will need to operate in our centralized “economies of scale” model without allowing complexity and special cases to make it into our processes.

Pace is everything. You will be required to make the right decisions quickly. You will set quarterly goals and demand weekly progress from your entire organization.

We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.

Register at the green button - you will receive the webinar link after completing registration.

Join our community of remote professionals!

We have over 4,000 Crossover team members and are growing our network around the world. Watch this video to hear from team members in Brazil, Russia, Poland, Argentina, Turkey, Romania, Ukraine and Hungary. https://youtu.be/L_hhRUutsko

Job Requirements

Candidate Requirements:

  • Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions
  • Able to identify and articulate patterns in unstructured and unorganized content
  • A passion for creating work in a process-driven way and working with team members to continuously improve that process
About this Company

Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has... (More)

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