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CrossOver - Cairo
We're running an Online Hiring Tournament on May 19th to hire SVP of Customer Support ($400K/yr).
This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.
You can see more details about this role here: https://www.crossover.com/svp-of-customer-support?utm_campaign=May19Tournament
As an SVP you will deliver quarterly improvements in the quality of support (measured by internal quality metrics and by customer NPS), and the productivity of support (measured by all in cost per ticket).
You will recruit and manage a team of VPs of Customer Support and be responsible for their delivery. Your day-to-day responsibilities include reading tickets, doing deep dives into specific problem areas, making decisions to remove blockers, and planning for weekly, quarterly, or yearly improvements.
You will need to operate in our centralized “economies of scale” model without allowing complexity and special cases to make it into our processes.
Pace is everything. You will be required to make the right decisions quickly. You will set quarterly goals and demand weekly progress from your entire organization.
We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.
Register at the green button - you will receive the webinar link after completing registration.
Join our community of remote professionals!
We have over 4,000 Crossover team members and are growing our network around the world. Watch this video to hear from team members in Brazil, Russia, Poland, Argentina, Turkey, Romania, Ukraine and Hungary. https://youtu.be/L_hhRUutsko
More than 10 years
Bachelor's Degree at least
Computer Software Information Technology Services
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has... (More)See all Careers and Jobs at CrossOver