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CRM Support Engineer

Veripark
Maadi, Cairo
Posted 6 years ago
2 open positions
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Job Details

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Job Description

Job Summary: We are looking for creative and results driven (Senior) Dynamics CRM Support Engineer to take part in our customer support department to support our clients globally.

Job Details:

  • Dynamics CRM experience in an enterprise customer with at least 50 users is required
  • Ability to develop workflows, plug-ins and able to do entity modifications
  • Providing support to our existing customers by,
    • fixing bugs
    • performing enhancement requests
    • providing platform level support for running Dynamics CRM Servers, Windows Servers, Database server
    • providing training to CRM admins
  • Experience in debugging applications by using the following tools
    • SQL Profiler
    • Dynamics CRM Diagnostics tool
    • Windows error logs
    • SQL Query Analyzer
  • Preparing release notes and release packages.
  • Updating incident tracking system regularly, informing clients timely, documenting findings and root causes meticulously.
  • Maintaining client environments and ensuring they are in sync with actual client environments.
  • Experience in developing and maintaining SQL maintenance plans.

Job Requirements

  • Minimum 3 years of web based application development experience
  • Business know how on banking is preferred
  • Communication skills in English (listening, speaking and writing),
  • Ability to work on client projects on client premises,
  • Flexibility to travel when needed for project assignments in various countries.
  • Business know-how on retail and corporate banking is preferred

Keywords / Skills: CRM SDK, C#, ASP.NET, ADO.NET, SQL Server,

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