Call Center Team Leader

ECCO - Maadi, Cairo

90
Applicants for
5 open positions
81
Seen
15
Shortlisted
65
Rejected
Experience Needed:
More than 1 year
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
5 open positions
About the Job
  • Be in charge of running and managing the call center daily
  • Schedule and organize shift patterns for team members
  • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  • Conduct regular review of all call center agents performance and organize training sessions for underperformers
  • Facilitate and organize training session for all agents and participate in recruitment of new call center agents
Job Requirements
  • Good English
  • Ability to work under stress
  • High coaching and monitoring skills
  • Good Leadership skills
  • Problem Solving Skills
  • Presentation Skills
  • Very Good Analytical Skills
  • Very Good knowledge of Microsoft office
  • Experience in customer service
About this Company

ECCO Outsourcing was established in 2001. We provide a wide array of Business Process Outsourcing services such as Contact Center; Inbound, Outbound, Front and Back Office services, all customized to clients’ needs. We also provide Customer Relationship Management (CRM)... (More)

See all Careers and Jobs at ECCO
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