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Job Description
- Document and track all users’ issues and requirements and coordinating application support issues with vendors and external service providers.
- Recommend alternative technologies that will enhance current or anticipated information systems and that support overall company’s goals.
- Coordinate software system installation and monitoring equipment functioning to ensure specifications are met.
- Execute the periodic maintenance plans for the hardware and software in the company.
- Handle and solving the computerized systems and software problems.
- Provide the required immediate support for all hardware and software users within the company to keep the work progress.
- Supervise the different departments' computerized systems inspection to ensure the compatibility of software with the operating systems and networks' capacity at the company.
- Identify operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; completing troubleshooting procedures.
- Develop IT operational solutions by defining, studying, estimating, and screening alternative solutions; and determining impact on total system.
- Anticipate IT operational problems by studying operating targets, modes of operation and monitoring unit performance.
- Improve operational quality results by studying, evaluating, and recommending process re-design; implementing changes; contributing information and opinion to unit design and modification teams.
- Provide operational management information by collecting, analyzing, and summarizing operating and engineering data and trends.
- Accomplish engineering and organization mission by completing related results as needed.
- Suggest required skill sets to complement the team and supporting recruitment activities
- Responsible for supporting the team as a whole and mentoring less experienced engineers
- Support a culture of creativity for growing innovation in software solutions and delivery
- Review successes and identifying issues to innovate process solutions and align best practices
- Solid technical experience is required to analyze, design and implement model software solutions that are maintainable and reusable
Job Requirements
- B.Sc in IT, Computer Science Major or equivalent.
- Minimum 4 Years’ Experience in related Field.
- Excellent in English Language Speaking, Writing and listening.