IT Help Desk Specialist

Baraka Group - Heliopolis, Cairo

Applicants for
1 open position
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Negotiable, Allowances
1 open position
Males Only
About the Job
  • Working with employees, either face-to-face or over the telephone, to identify Hardware/ Software problems and provide the solution.
  • Performs daily visits to stores for maintenance and technical support.
  • Provide remote control over employees' computers when necessary to resolve problems.
  • Setting up accounts ( Email Accounts, ERP accounts,... etc) for staff, ensuring that they know how to log in and use.
  • Provide online/onsite training.
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Provide hardware/software support for IP cams.
  • Provide hardware/software support for attendance machines.
  • Provide hardware/software support for screens in our stores.
  • Properly escalating unresolved queries to the next level of support
  • Write technical documentation.
Job Requirements
  • Bachelor degree
  • Gender : male
  • Age : 30 Max
  • Exp : 2-3 years
About this Company

Baraka Group started entering the Egyptian market for luxury goods over 28 years ago. Now it is Egypt's retail mogul. Now it has Egypt's biggest most famous & prestigious retail chains; Madar, Nike, Sigma, Springfield, Ego, Bulgari & ofcourse it's retail chains of eye wear,... (More)

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