IT Help Desk Support Partner

NOK for Human Capital Solutions - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Our client is a fast growing Information Technology Solution provider - currently a ranked partner with a huge client's portfolio at a +10M EGP P&L.

About the Job

We are looking for a competent IT Technical Support/Help Desk Partner to provide useful technical assistance on computer systems and networks.

  • If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to too.
  • If you’re customer-oriented & cool tempered, then you will be more than welcome!


  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Logging and keeping records of customer/employee queries
  • Maintain daily performance of computer systems.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install, modify, and repair computer hardware and software.
  • Testing and fixing faulty equipment
  • Coordinating e-mails creation
  • You might also be required to test new products, run regular maintenance checks and keep up-to-date with information security issues.
Job Requirements

Job Requirements

  • 2-3 years of experience
  • Strong Technical Background
  • An ability to assess each employee's IT knowledge levels
  • Ability to deal with difficult cases
  • Logical thinker
  • Good analytical and problem solving skills
  • Up-to-date technical knowledge
  • An in depth understanding of the software and equipment your customers/employees are using
  • Good interpersonal and customer care skills
  • Good accurate records keeping
  • BSC/BA in IT, Computer Science or relevant field
About this Company

A newly established Egyptian S.A.E company, came to life in February 2018.
We are targeting a real change in the Human Resource operations game. We are not fans of hit and run business models. We plan to fly on a different altitude than others. Targeting a long-term... (More)

See all Careers and Jobs at NOK for Human Capital Solutions
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