Junior Technical Support Specialist

Confidential Company - 6th Of October, Giza

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
3,500 to 3,600 EGP per month
Education Level:
Bachelor's Degree at least
1 open position
About the Job
  • Provide helpdesk support and resolve problems to the end user’s satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on Priority
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Utilize and maintain the helpdesk tracking software
  • Document internal procedures
  • Assist with onboarding of new users
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Report issues to the Service Desk for escalation
  • Manage PC setup and deployment for new employees using standard hardware, images and Software
  • Assign users and computers to proper groups in Active Directory
Job Requirements
  • Bachelor’s degree in computer science
  • Ability to prioritize and handle multiple projects simultaneously
  • Excellent analytical skills
  • Effective oral, written and interpersonal communication skills
  • Team player – works to ensure team goals are met or exceeded.
  • Excellent time management
  • Ability to meet pressing deadlines
  • Sharp attention to detail
  • At least 3 years of proven work experience in similar roles