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Job Description
- Collection calls and/or correspondence in a fast paced goal oriented collections department.
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
- Responsible for monitoring and maintaining assigned accounts customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
- Establish and maintain effective and cooperative working relationships with sales and dealers.
Job Requirements
- Bachelor Degree of Commerce or Business Administration.
- A minimum of 3 years of experience in collections.
- An understanding of billing, collections and receivable procedures.
- A strong attention to detail and ability to complete job duties with a high degree of accuracy.
- Ability to overcome obstacles and get results.
- Excellent customer service skills required.
- Strong communication and negotiation skills.
- Ability to prioritize and manage multiple responsibilities.
