Technical Support Representative

Technical support representative provides telephone and online assistance to users and mainline software products.

• Installing and configuring computer hardware systems and IT software.
• Undertaking analysis, diagnosis, and resolution of client problems via phone, e-mail& face-to-face contact.
• Escalating unresolved problems to Level 2 support.
• Setting up new users accounts and profiles and dealing with password issue
• Support Microsoft Systems administration functions in Active Directory and Exchange.
• Support various operating systems and applications (Windows 7, Windows XP, and Microsoft Office).
• Leverage support technologies such as remote desktop, VNC, Device control, Antivirus,
• Managing stocks of equipment, consumables and other supplies.
• Raising & maintaining incident tickets and problem records.
• Support applications Banking & Brokerage field (BMIS- CIMS- APEX)