Community Manager

Point Of View -
Heliopolis, CairoPosted 6 years ago

55Applicants for1 open position

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Protect the brand & increase brand loyalty with our customers.
Review user content and escalate or flag if needed.
Take the lead on the comments being made on the social media platforms by responding to customers in a timely manner.
Respond to comments & customer queries in a timely manner.
Monitor and report on feedback and online reviews.
Organize & participate in events to build community and boost brand awareness.
Stay up-to-date with digital technology trends.

0-1+ Year of experience.
Proven working experience in social media marketing or as a digital media specialist.
Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
Demonstrable social networking experience and social analytics tools knowledge
Excellent customer service skills and communication both orally & written.
Being able to make a good judgment on individual cases and escalating more serious concerns to senior team.
Knowledge of online marketing and good understanding of major marketing channels
Positive attitude, detail and customer oriented with good multitasking and organizational ability
Very Good in English
BS in Communications, Marketing, Business, New Media or Public Relations
A good awareness of social media and all aspects of the digital age.
Excellent customer service skills and communication skills.
Being able to make a good judgment on individual cases and escalating more serious concerns to members of the senior management team.
You must have excellent working knowledge of Facebook, Twitter, You Tube and other social media.
Living near Ard El Golf is preferable (Heliopolis, Nasr City, Sheraton, Nozha…etc.).